Terms and conditions

We are glad to return or exchange any full price, merchandise within 14 days from the delivery of your order. All items that are returned for an exchange or refund must be unworn and have their original tags and packaging. They must be returned in a proper packaging to: 

Emeraldsoftheearth

Verspronckweg 111RD, 2023BD HAARLEM

All sales are final on sale merchandise. 

Returns

If you are considering returning your order, please contact us directly with your order number as the subject, before shipping it to us:

esmeraldaklaassens@gmail.com

All refunded items will not have their initial shipping charges refunded.

The sender is responsible for the shipping cost of all returns/exchanges. 

Naked hemp reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval. 

We advise our customers to get a tracking number for the returned package as Naked hemp is not responsible for any return packages getting lost or misplaced. 

Exchanges

If you are considering exchanging your order, please contact us with your order number as the subject before shipping it to us:

esmeraldaklaassens@gmail.com

For items purchased through Naked hemp that wish to be exchanged, you may do so for the same style in an alternative color. Shipping for the exchange of the same style will be covered by Naked hemp. However, shipping costs for returning items is borne by the customer. 

If you are interested in returning your item for a different style please purchase the new item online and return in your original order separately. You will be refunded once all of the items are received to our office.  

Exchanges are based on stock availability.

We advise our customers to get a tracking number for the returned package as Emeralds is not responsible for any return packages getting lost or misplaced. 

Shipping costs for returning items is borne by the customer. 

Sale Items

All sale items are final and are only exchangeable within 14 days upon receiving the delivery. No refunds are acceptable on sale items. 

Refunds (if applicable)

We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Once your return is received and reviewed, we will send you an email to notify you that we have received your returned item. Your return will be processed as soon as possible. Please allow up to 7 days for your refund to be processed.

 International Returns (outside of EU)

If you are considering returning your order, you MUST contact us directly with your order number as the subject, before shipping it to us:

esmeraldaklaassens@gmail.com

International customers interested in a return for a refund or exchange must cover return shipping costs. 

Please understand that we are dealing with dutch customs and officials and therefore are required to ask our customers for specific documents upon return of order.

Please mark on the return address the information that follows:

  • A copy of the invoice sent to you upon purchase 

  • Mark as returned goods 

  • Add value of item without shipping cost on the return label 

We will not process or be held responsible for any returns that have not contacted us via email prior to shipment.